Principles
Our mission is to make legal services more accessible to everyone, to be an assistant, not indifferent to problems, to give everything and so that the client knows that we are there, and not looking for a lawyer
Our lawyers
Customers and the desire to help them is the most important thing. But would they have contacted us if you — our lawyers were not unique. Therefore, do not lose this uniqueness and improve!
Principles of lawyers
- As honestly and openly as possible
- The customer is always right! - if it does not violate the law and morality
- Respect of the opponent
- Standards of behavior are very important
- You don't have the right to even make one mistake
Our approach to conduct
Основные
- Policies and procedures
- Employee handbook
- Speak Up portal
- Your line manager
- Risk and Compliance service desk
- Legal service desk
Our clients
Our customers are above all! We work, advise and look for the right solutions only for them! Only their needs give rise to correct and effective actions, which means they allow us to develop and take care of our reputation. We wouldn’t exist without our customers!
What does a customer mean to us:
- The client and his requests are most important
- We proceed only from the convenience and interests of customers
- The client, not the lawyer, should be comfortable
- You have to give everything for the client, regardless of your personal problems
- No indifference in the voice!
- The client and his problem are always unique! Don't jump to conclusions
- The speed of service is very important!
- свои You should protect the client's personal data more than your own
- No illegal actions! No conflicts of interest!
We are one team
You are unique if you work with us! You will be even better in your field and country if our clients come back to you. And we as a strong team will help each other!
We are if:
- Mutual respect, no matter what position everyone holds
- We help out and suggest
- There is no competition
- Your development is the development of the company
- No humiliation on any grounds
- If you can't follow the principles, quit!
- Protection of personal and corporate data
- Permanent personal training
- Everyone is the face of the company
Our communities & stakeholders
We’re committed to making a difference. To ‘leaving the world better than we found it’ — whether by minimising our environmental footprint, promoting fair competition or improving the communities in which we live and work.
At oneadvocate, we recognise that we have an important role in supporting the long-term wellbeing of the communities we serve.
What good looks like:
- We engage with governments and regulators to help develop policies that protect our customers
- We promote competition by offering customers more choice, value and services
- We combat financial crime and fraud
- We care about the impact of our decisions on society and the environment
- We give customers the chance to donate to charities easily in-app
- We’re transparent across our business relationships
- We understand our supply chains
oneadvocate’s Enterprise Risk Management Framework sets out our approach to identifying, measuring, monitoring, mitigating and reporting risks. It sets out the roles and responsibilities of everyone involved and asks all of us to be accountable for our actions.
What good looks like:
- We have the skills and knowledge to perform our roles competently
- We understand the compliance rules and laws that apply to us
- We drive responsible and sustainable growth
- We don’t sacrifice quality for speed
- We make sure all staff complete mandatory training modules
Our approach to decision making
We consider the ethical implications of our decisions and only act if appropriate to do so. Ask yourself these questions. If the answer is yes, the decision to move forward appears appropriate. If the answer is no or not sure, seek help first. Ask for guidance
Ask yourself these questions
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Customer outcome
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Honesty and Integrity
Would I feel proud of my decision if it were reported on the news?
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Compliance with laws, regulations & policies
Do my actions comply with all regulatory and legal requirements?
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Long-term vision
Will this decision still seem like a good idea five years from now?