Naša načela
Naše poslanstvo je narediti pravne storitve dostopnejše vsakomur, biti pomočnik, neravnodušen do težav, dati vse od sebe in dati stranki vedeti, da obstajamo, ne pa iskati odvetnika.
Naši odvetniki
Najpomembnejše so stranke in želja, da jim pomagamo. Toda ali bi se obrnili na nas, če vi — naši odvetniki ne bi bili edinstveni. Zato ne izgubite te edinstvenosti in se izboljšajte!
Odvetniška načela
- Najbolj pošten in odprt
- Stranka ima vedno prav! - če ne krši zakona in morale
- Sovražnikovo spoštovanje
- Standardi obnašanja so zelo pomembni
- Nimate niti pravice do ene napake.
Our approach to conduct
Основные
- Policies and procedures
- Employee handbook
- Speak Up portal
- Your line manager
- Risk and Compliance service desk
- Legal service desk
Naše stranke
Naše stranke so nad vsem! Delamo, svetujemo in iščemo prave rešitve samo za njih! Samo njihove
potrebe so povod za pravilna in učinkovita dejanja, kar pomeni, da nam omogočajo razvoj in skrbijo za
svoj ugled. Brez naših strank nas ne bi bilo!
Kaj nam stranka pomeni:
- Najpomembnejši so naročnik in njegove zahteve
- Izhajamo le iz udobja in interesov strank
- Stranki, ne odvetniku, bi moralo biti udobno
- Za stranko moraš dati vse, ne glede na osebne težave.
- Brez brezbrižnosti v glasu!
- Stranka in njen problem je vedno edinstven! Ne sklepajte prehitro
- Hitrost storitve je zelo pomembna!
- Osebne podatke stranke bi morali varovati bolj kot svoje
- Brez nezakonitih dejavnosti! Brez konflikta interesov!
Smo ekipa
Edinstven si, če delaš z nami! Na svojem področju in v državi boste še boljši, če se bodo naše stranke vračale k vam. In mi kot ekipa si bomo pomagali!
Smo, če:
- Medsebojno spoštovanje, ne glede na položaj, ki ga vsak zaseda
- Reševanje in svetovanje
- Brez konkurence
- Vaš razvoj je razvoj podjetja in obratno
- Brez ponižanja na noben način
- Če ne morete slediti načelom - odnehajte!
- Varstvo osebnih in poslovnih podatkov
- Nenehno osebno usposabljanje
- Vsakdo je obraz podjetja
Our communities & stakeholders
We’re committed to making a difference. To ‘leaving the world better than we found it’ — whether by minimising our environmental footprint, promoting fair competition or improving the communities in which we live and work.
At oneadvocate, we recognise that we have an important role in supporting the long-term wellbeing of the communities we serve.
What good looks like:
- We engage with governments and regulators to help develop policies that protect our customers
- We promote competition by offering customers more choice, value and services
- We combat financial crime and fraud
- We care about the impact of our decisions on society and the environment
- We give customers the chance to donate to charities easily in-app
- We’re transparent across our business relationships
- We understand our supply chains
oneadvocate’s Enterprise Risk Management Framework sets out our approach to identifying, measuring, monitoring, mitigating and reporting risks. It sets out the roles and responsibilities of everyone involved and asks all of us to be accountable for our actions.
What good looks like:
- We have the skills and knowledge to perform our roles competently
- We understand the compliance rules and laws that apply to us
- We drive responsible and sustainable growth
- We don’t sacrifice quality for speed
- We make sure all staff complete mandatory training modules
Our approach to decision making
We consider the ethical implications of our decisions and only act if appropriate to do so. Ask yourself these questions. If the answer is yes, the decision to move forward appears appropriate. If the answer is no or not sure, seek help first. Ask for guidance
Ask yourself these questions
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Customer outcome
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Honesty and Integrity
Would I feel proud of my decision if it were reported on the news?
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Compliance with laws, regulations & policies
Do my actions comply with all regulatory and legal requirements?
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Long-term vision
Will this decision still seem like a good idea five years from now?