Ár prionsabail
Is é an misean atá againn ná seirbhísí dlí a dhéanamh níos inrochtana do chách, a bheith mar chúntóir, gan a bheith neamhshuimiúil maidir le
fadhbanna, ár ndícheall a thabhairt agus a chur in iúl don chliant go bhfuilimid ann, agus gan dlíodóir a lorg.
Ba chóir go mbeadh ONEADVOCATE ina chara a thiocfaidh chun tarrthála!
Ár ndlíodóirí
Is é an rud is tábhachtaí do chustaiméirí agus an fonn chun cabhrú leo. Ach an mbeadh siad tar éis iompú chugainn má tá tú — ní raibh ár ndlíodóirí uathúil. Dá bhrí sin, ná caill an uathúlacht seo agus feabhsaigh!
Prionsabail dlíodóirí
- An chuid is mó macánta agus oscailte
- Tá an custaiméir ceart i gcónaí! - mura sáraíonn sé an dlí agus an mhoráltacht
- Meas Namhaid
- Tá caighdeáin iompair an-tábhachtach
- Níl sé de cheart agat fiú botún amháin a dhéanamh.
Our approach to conduct
Основные
- Policies and procedures
- Employee handbook
- Speak Up portal
- Your line manager
- Risk and Compliance service desk
- Legal service desk
Dár gcliaint
Tá ár gcliaint thar aon rud eile! Oibrímid, déanaimid comhairle agus lorgaimid na réitigh
chearta dóibh siúd amháin! Is iad a gcuid riachtanas amháin is cúis le gníomhartha cearta agus éifeachtacha, rud a chiallaíonn go ligeann siad dúinn ár gcáil a fhorbairt agus aire a thabhairt dó. Ní bheimis ann gan ár gcliaint!
Cad a chiallaíonn an cliant dúinn:
- Is iad an cliant agus a chuid iarrataí is tábhachtaí
- Ní dhéanaimid ach dul ar aghaidh ó áisiúlacht agus leasanna na gcustaiméirí
- Ba chóir go mbeadh an cliant, ní an dlíodóir, compordach
- Caithfidh tú gach rud a thabhairt don chliant, beag beann ar do chuid fadhbanna pearsanta.
- Gan neamhshuim sa ghuth!
- Tá an cliant agus a fhadhb uathúil i gcónaí! Ná léim go conclúidí
- Tá luas seirbhíse an-tábhachtach!
- Ba cheart duit sonraí pearsanta an chliaint a chosaint níos mó ná do shonraí féin
- Gan aon ghníomhaíochtaí mídhleathacha! Uimh coinbhleachtaí leasa!
Is foireann muid
Tá tú uathúil má oibríonn tú linn! Beidh tú níos fearr fós i do réimse agus i do thír má thagann ár
gcliaint ar ais chugat. Agus beidh muid, mar fhoireann, ag cabhrú lena chéile!
Táimid má:
- Meas ar a chéile, is cuma cén seasamh atá ag gach duine acu
- Tarrtháil agus comhairle a thabhairt
- Gan aon chomórtas
- Is é an fhorbairt atá agat ná forbairt na cuideachta agus vice versa
- Gan náiriú ar bhealach ar bith
- Mura féidir leat na prionsabail a leanúint - éirí as!
- Cosaint sonraí pearsanta agus corparáideacha
- Oiliúint phearsanta leanúnach
- Tá gach duine an aghaidh na cuideachta
Our communities & stakeholders
We’re committed to making a difference. To ‘leaving the world better than we found it’ — whether by minimising our environmental footprint, promoting fair competition or improving the communities in which we live and work.
At oneadvocate, we recognise that we have an important role in supporting the long-term wellbeing of the communities we serve.
What good looks like:
- We engage with governments and regulators to help develop policies that protect our customers
- We promote competition by offering customers more choice, value and services
- We combat financial crime and fraud
- We care about the impact of our decisions on society and the environment
- We give customers the chance to donate to charities easily in-app
- We’re transparent across our business relationships
- We understand our supply chains
oneadvocate’s Enterprise Risk Management Framework sets out our approach to identifying, measuring, monitoring, mitigating and reporting risks. It sets out the roles and responsibilities of everyone involved and asks all of us to be accountable for our actions.
What good looks like:
- We have the skills and knowledge to perform our roles competently
- We understand the compliance rules and laws that apply to us
- We drive responsible and sustainable growth
- We don’t sacrifice quality for speed
- We make sure all staff complete mandatory training modules
Our approach to decision making
We consider the ethical implications of our decisions and only act if appropriate to do so. Ask yourself these questions. If the answer is yes, the decision to move forward appears appropriate. If the answer is no or not sure, seek help first. Ask for guidance
Ask yourself these questions
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Customer outcome
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Honesty and Integrity
Would I feel proud of my decision if it were reported on the news?
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Compliance with laws, regulations & policies
Do my actions comply with all regulatory and legal requirements?
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Long-term vision
Will this decision still seem like a good idea five years from now?