我们的原则
我们的使命是让法律服务更容易为每个人所接受，做一个
助手，而不是对问题漠不关心，尽我们最大的努力，让客
户知道我们的存在，而不是去找律师。
ONEADVOCATE 应该是一位能够提供救援的朋友！
我们的律师
客户和帮助他们的愿望是最重要的。但如果我们的律师不
是独一无二的话，他们还会求助于我们吗？因此，不要失
去这种独特性并加以改进！
律师原则
- 最诚实和开放
- 顾客永远是对的！ - 如果不违反法律和道德
- 敌人的尊重
- 行为标准非常重要
- 你连犯一错的权利都没有。
Our approach to conduct
Основные
- Policies and procedures
- Employee handbook
- Speak Up portal
- Your line manager
- Risk and Compliance service desk
- Legal service desk
我们的客户
我们的客户高于一切！我们只为他们工作、提供建议并寻
找合适的解决方案！只有他们的需求才会产生正确有效的
行动，这意味着他们使我们能够发展和维护我们的声誉。
没有我们的客户就没有我们的存在！
客户对我们意味着什么：
- 客户和他的要求是最重要的
- 我们只从客户的便利和利益出发
- 客户，而不是律师，应该感到舒服
- 如何，您都必须为客户付出一切。
- 语气中没有一丝冷漠！
- 客户和他的问题总是独一无二的！不要急于下结论
- 服务速度非常重要！
- 您应该比保护自己的个人数据更保护客户的个人数据
- 严禁违法行为！没有利益冲突！
我们是一个团队
如果您与我们合作，您将是独一无二的！如果我们的客户
回来找您，您将在您的领域和国家做得更好。我们作为一
个团队，将互相帮助！
我们是如果：
- 相互尊重，无论担任什么职务
- 救援和建议
- 没有竞争
- 您的发展就是公司的发展，反之亦然
- 没有任何形式的羞辱
- 如果你不能遵循原则 - 退出！
- 保护个人和公司数据
- 持续的个人训练
- 每个人都是公司的脸面
Our communities & stakeholders
We’re committed to making a difference. To ‘leaving the world better than we found it’ — whether by minimising our environmental footprint, promoting fair competition or improving the communities in which we live and work.
At oneadvocate, we recognise that we have an important role in supporting the long-term wellbeing of the communities we serve.
What good looks like:
- We engage with governments and regulators to help develop policies that protect our customers
- We promote competition by offering customers more choice, value and services
- We combat financial crime and fraud
- We care about the impact of our decisions on society and the environment
- We give customers the chance to donate to charities easily in-app
- We’re transparent across our business relationships
- We understand our supply chains
oneadvocate’s Enterprise Risk Management Framework sets out our approach to identifying, measuring, monitoring, mitigating and reporting risks. It sets out the roles and responsibilities of everyone involved and asks all of us to be accountable for our actions.
What good looks like:
- We have the skills and knowledge to perform our roles competently
- We understand the compliance rules and laws that apply to us
- We drive responsible and sustainable growth
- We don’t sacrifice quality for speed
- We make sure all staff complete mandatory training modules
Our approach to decision making
We consider the ethical implications of our decisions and only act if appropriate to do so. Ask yourself these questions. If the answer is yes, the decision to move forward appears appropriate. If the answer is no or not sure, seek help first. Ask for guidance
Ask yourself these questions
-
Customer outcome
-
Honesty and Integrity
Would I feel proud of my decision if it were reported on the news?
-
Compliance with laws, regulations & policies
Do my actions comply with all regulatory and legal requirements?
-
Long-term vision
Will this decision still seem like a good idea five years from now?